About Us

WHY BUY FROM Northwood Tool Company?

Simply put, our mission is to make your job easy !

And this is not limited to the job at hand, but every aspect of your purchase process, delivery
and assembly, learning to use the tools and after sales enjoyment.

We offer the following services:

• Exciting range of quality Trade tools and accessories, with a smile.
• The most powerful warranty & guarantee in the business
• Flexible delivery options
• Training, advice & Guidance
• After Sales support        

Northwood Tool Company has been selling tools Australia-wide since 2003 and has satisfied thousands of customers in every state and major town and many rural areas that can confirm this.

 SIX REASONS TO KNOW YOUR PURCHASE WILL BE SATISFYING

1. We have scoured the globe, and within Australia too to bring to you the best, most innovative tools and accessories, tailored to make your job easy. With quality and value in mind, we are proud to provide a venue where you can be confident that the products represent value, that you have a written ironclad guarantee as well as after sales support not seen in the traditional dealer operation. Coupled with this, we have assembled a small team of consultants that we make available to you, with years of experience, to help you get the most from your working tools.

2. Generally, most manufacturers are very conscious of the need to provide a high caliber warranty service. However, sometimes its hard to get the help you need, particularly if a face to face meeting would shorten the problem solving procedure. And there is nothing more frustrating than taking that shiny new tool into the workshop, to see it disappear within days, sometimes for several weeks, just for a warranty repair.

So we have introduced our hands on warranty policy. If you have a problem that is covered by the manufacturers warranty plan in the first 14 days after purchase, we will liaise with the manufacturer direct on your behalf to obtain the best result possible within the guidelines of that manufacturer's warranty policy*

* Northwood Tool Company do not offer warranty cover direct, this is ALWAYS from the manufacturer/supplier of the product

3. If you need delivery of any item purchased from us, we can arrange a very cost effective delivery service anywhere in Australia (or overseas) at very favourable rates, guaranteed and fully insured to make sure it gets to you safely and quickly. In Brisbane, we can even arrange pickup Monday to Friday and Saturday morning. Some pickup on selected evenings for those of you that work during the day is possible with sufficient notice. Our delivery service will even provide tracking information or a delivery timeframe so you don't have to hang around the workshop waiting for it all day !

4. Many people realise the work and tools needed in assembly of highly accurate workshop equipment can be very demanding, of time, and of skills. If you need assistance or just want to get your purchase up and going quickly, we can help. In Brisbane, we have experienced and skilled trades people fully trained in the tools we support, who can provide free telephone support to assist with setup, install, tune, test, and then even show you how to get the best results with your new tools.

5. Our support umbrella does not stop after delivery either. If you find you're not getting the results you expect, or have a problem with the use of your tool, you can call us anytime, FREE, and we will always do our best to find the answer, or someone who has it.

6. It all adds up to one thing . . .

We want to ensure that your experience with our products, services and assistance is easy, and meets your expectations wherever possible and is not just a motto, not an empty promise, but a way of doing business, a way to make certain your next tool purchase is the enjoyable and productive experience it should be.

One final thought - If EVER you feel we are not meeting that goal, call me, the owner of the business, directly, anytime, and tell me. I want to make sure my staff and I are focused on achieving everything we promise.

I make this commitment; if I cannot take your call at the time, I WILL return your call as soon as possible, I will listen and I will try to fix any shortcoming bought to my attention . . . if humanly possible !

Colin Rayner                
Direct Number: 0412 148 946     
     Fax: 61 7 3888 9059

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